Where do you ship from?
Niagara Falls, NY
Are there shipping charges?
Shipping is free within the USA, 3.99 to Canada and 5.99 to the rest of the world.
Do you ship with online tracking?
Yes, all orders are shipped with online tracking. You can get your tracking number by logging into your account.
Is there anywhere you will not ship to?
Yes, Africa, Russia and Chili until their postal service improves. Currently, tracking to these places only shows you and us, it leaving the USA but does not show us once it's delivered.
How do I know when my order is shipped?
We will send you an email updating you.
How long does it take to ship my order out?
Most are shipped within 1 business day but occasionally it could be 2 days.
Do you have experience with shipping and body jewelry?
We sure do! We've been selling online for 14 years now and have shipping down to a science. Also, we are experienced piercers so we have an extensive knowledge of body jewelry. We also make many of our pieces.
Are your pictures of the actual jewelry?
They sure are. We take our own pictures of the actually product in our piercing studio. We don't doctor them so they are very realistic. We aren't great photographers but we do our best :)